Cloop changelog
New capabilities, thoughtful improvements and fixes that make your work easier.
Explore the latest updatesWhat’s changed
Dates reflect recorded product updates. Availability depends on your enabled modules and setup. Marketing Automation and Commerce are paid add-ons.
Marketing Automation
Save a validated campaign sequence and its delivery version in one step. Add an individual recipient directly, see the sending basis before selection, and distinguish a saved membership from a delivery that could not start. Removing and re-adding recipients no longer leaves stale enrollments behind.
Explore this areaWebsite
The website now uses a consistent teal design, larger navigation and links, and more visible Ada conversation starters. The Cloop browser icon is easier to recognise on both light and dark tab bars.
Explore the websiteWebsite AI Agent
Connect a website button or direct link to a saved conversation starter. The question opens in the existing chat, preserving the conversation instead of starting over.
Explore this areaBrowsing Intelligence
Contact views now show linked page activity and repeat visits with evidence and status. Configured conversation offers can respond to fresh, validated interest signals. Observed activity remains separate from inferred interest; a page visit is not proof of buying intent.
Explore this areaSales Workspace
Open a Live visitor workspace even when no chat has started. Ongoing AI conversations stay visible with refreshed transcripts, and website conversations using the same email can be viewed across permitted sites in the workspace.
Explore this areaMarketing Automation
Automatic sequence checks point to the stage that needs attention. Campaign launch and delivery views distinguish sending, waiting, daily limits, completion and an empty queue, making the next action clearer.
Explore this areaMarketing Automation
Preview an email with a selected campaign recipient’s details and send a test to your own account. Campaign website links gain attribution automatically, while test links stay out of campaign attribution. Manage sequence variations and their recipients in a shared campaign workspace.
Explore this areaBrowsing Intelligence
For opted-in workspaces, approved page sections can contribute content and interaction evidence to browsing insights. Live, contact and account views bring that context together with source links. Visibility is not treated as proof of reading, and inferred needs remain distinct from what a visitor actually said.
Explore this areaWebsite AI Agent
Choose from eight launcher formats, including a named agent button and a desktop question field. Preview desktop and mobile appearances and adjust launcher colours independently of the conversation palette.
Explore this areaMarketing Automation
Edit email layouts with text, images, spacers, typography and colours, alongside HTML and plain-text views. Saved templates and reusable blocks live in a shared content library, with previews to help keep campaign messages consistent.
Explore this areaWebsite AI Agent
The agent can email approved, shareable documents after a visitor requests them or accepts an offer. It asks for a missing address, reports delivery failures, and includes a conversation recap only when the configured summary settings allow it.
Explore this areaHubSpot
Cloop contact and company cards make linked customer context available within HubSpot. Access follows workspace membership and record permissions; sequence actions and exports require their own enabled permissions and setup.
Explore this areaMarketing Automation
Cloop Flows connects triggers, branching, timed or event-based waits, and sales tasks. Separate draft, release and activation controls protect running paths. Participant views show each person’s current step, history and related email or task, including approval and human takeover steps.
Explore this areaWebsite AI Agent
Appearance settings include light, colourful and dark presets with contrast checks and a live preview. The chat composer supports longer multiline messages, and mobile text-size controls make conversations easier to read.
Explore this areaSales Workspace
Dedicated Activity, Email, Conversations, Signals and Meetings views bring customer context closer to the work. Account 360 combines people, activity and conversations. Live columns and card density can be adjusted, and team booking links help coordinate meetings.
Explore this areaMarketing Automation
Manage campaign audiences, personal links, Canvas placements and conversation openings in a shared editor. Reusable content blocks support responsive layout and preview. Campaign-specific content follows configured links and placements; default content remains the fallback.
Explore this areaCommerce
The optional Commerce module adds catalogue imports, product guidance, comparison and recommendation cards. Follow-up questions use catalogue attributes and conversation context, with verified product links and image previews. Catalogue publication is a separate per-site action.
Explore this areaWebsite AI Agent
Approved campaign links can select relevant opening copy and conversation starters. Optional, consent-gated event export connects campaign interactions to the host website’s analytics.
Explore this areaWebsite AI Agent
Session start settings persist reliably, follow-up questions retain page context, and contact capture preserves conversation facts. CRM contact sync also covers contacts captured on other sites in the same workspace.
Explore this areaIntegrations
Compatible MCP clients can read workspace context using a personal API key. Administrators can create and revoke keys; requests follow current membership and module permissions. This integration is read-only and requires a client that supports Bearer-token authentication.
Explore this areaThe story so far
Our previous changelog, now in English. These historical notes describe changes at the time; product names, packaging and availability may have evolved.
Website AI Agent
Configure the agent introduction, opening message and four starter topics for a branded conversation opening.
Website AI Agent
Approved training answers can be followed by a suggested topic when supporting information exists in training, crawled pages or documents.
Website AI Agent
The booking card appears in the conversation and can return when a visitor asks about a meeting, demo, call or calendar.
Website AI Agent
The agent can continue with a topic related to the new page when a visitor moves around the website.
Sales Workspace
Live opens on active visitors, with completed conversations in a separate tab.
Settings
Settings search covers more agent, conversation and widget options.
Platform
Tools are grouped more clearly and users see the modules available to them.
Website AI Agent
Add visual material to a trained topic to support the answer shown in the conversation.
Sales Workspace
View the conversation, visitor context, company and contact details, and a suggested AI reply together.
Website AI Agent
Suggested follow-ups use website, document or training information that Cloop can answer from.
CRM
Create a quote, approve it and continue to an order confirmation within the commercial workflow.
AI
Drafts draw on previous conversations, recipient context and approved edits.
Sales Workspace
Tasks take recent replies, sent messages and agreed follow-ups into account.
Website AI Agent
Suggest questions related to the page the visitor is viewing.
Website AI Agent
Visitors see a progress state while Cloop retrieves information and prepares a reply, with recovery for interrupted or empty answers.
Sales Workspace
The task list highlights next steps in customer relationships together with their reasoning and evidence.
Website AI Agent
Answer checks aim to keep replies grounded and make uncertainty explicit when supporting information is missing.
Website AI Agent
A floating, centred input expands into a conversation when needed.
Settings
Exclude selected senders from analysis or protect messages involving designated private contacts.
Platform
Sign-in uses the onboarding design and offers a direct path to setting up a company.
Sales Workspace
Playbooks prepare a suggested message for a seller to review before sending.
Platform
The sidebar and application content share a consistent dark palette.
AI
AI-assisted onboarding helps find and rank relevant competitors.
Platform
Start with a work email or Google account, then continue through verification.
Sales Workspace
A combined list highlights work needing attention and explains why it matters.
Data
Finnish .fi domain information is refreshed weekly to support company domain discovery.
Marketing Automation
Email and LinkedIn message drafts use the recipient’s role and company context.
Marketing Automation
Settings cover approval modes, retries, sending windows and other sequence controls.
Reporting
Reporting distinguishes triggers, embeds and A/B variations contributing to results.
Data
Brave Search supports company-name-to-domain lookup and enrichment.
Website AI Agent
A prompt can invite a visitor to share an email when the configured interest threshold is reached.
Data
Pilot customers gain access to company discovery with fit scores, reasons and observed signals.
Sales Workspace
Sellers can see available visitor, company and campaign context while taking part in a conversation.
Website AI Agent
A drag-and-drop editor connects questions, branches and actions.
AI
Questions can use context from the company, contact or deal currently open.
Reporting
Initial financial, conversion and attribution views are available together.
Marketing Automation
Targeted email sequences connect campaign messages with recipient link activity.
Make it work for your team
Explore a focused use case with the Cloop team.